1. Booking Confirmation
All bookings are subject to availability. A booking is only confirmed after Annapoorni Catering Services Ltd has accepted the booking and any required deposit has been received.
2. Deposit & Payment
A deposit may be required to secure your event date. The amount and final payment date will be agreed before confirmation.
3. Online Payments
Customers should carefully check the payment amount before completing any PayPal, debit card or credit card payment.
4. Payment Security
Annapoorni Catering Services Ltd will never ask customers for online banking passwords, banking PIN numbers, one-time security codes or full card security information.
5. Guest Numbers
Final guest numbers must be supplied by the agreed deadline.
6. Menu Changes
Menu changes are subject to availability and may result in additional charges.
7. Allergies & Dietary Requirements
Customers must clearly inform us in advance about allergies, intolerances or other dietary requirements.
8. Cancellation
Please notify us as early as possible. Deposits may be non-refundable where costs have already been incurred.
9. Event Changes
Changes to date, time, venue, guest numbers or catering requirements are subject to availability.
10. Venue Facilities
The customer is responsible for suitable access, preparation space, electricity, water and required venue permissions.
11. Live Food Service
Live food preparation requires suitable working space and appropriate permission from the venue.
12. Acceptance
By confirming a booking, paying a deposit or asking us to proceed, the customer confirms acceptance of these terms.